Overview
Gorgias is a helpdesk built for online stores, with AI agents that answer shopper questions, handle orders, and automate repetitive tickets across chat, email, and social. It integrates deeply with Shopify and other commerce tools.
Key features
- ✓ AI agent
- ✓ Ecommerce integrations
- ✓ Order actions
- ✓ Macros and automations
- ✓ Multichannel inbox
Pros
- + Built for e-commerce
- + Deep Shopify integration
- + Automates order tickets
Cons
- – Priced per resolution/ticket
- – E-commerce focused
- – Setup effort
Best for
E-commerce supportOrder questionsTicket automation
Frequently asked questions
- Is Gorgias free?
- Gorgias is a paid tool, with pricing starting at $10/mo (Starter).
- What is Gorgias used for?
- AI-powered customer support for e-commerce. It is commonly used for e-commerce support, order questions, ticket automation.
- Does Gorgias offer an API?
- Yes, Gorgias offers an API for developers to integrate it into their own products and workflows.
- What are the best Gorgias alternatives?
- Popular Gorgias alternatives include Intercom Fin, Zendesk AI, Tidio, Ada. You can compare them on HUMAGENTLAB.